Medical Front Desk & Scheduling Coordinator

Advantage Behavioral Health; Lexington (MA); On-site; USD 34,000 - 42,000; Full time

Job summary

Advantage Behavioral Health seeks a dependable front desk assistant in a busy medical office in Lexington, MA. You will greet clients, manage calls, schedule appointments, and handle intake paperwork.

Proficiency in Microsoft Office and EHR systems is essential to support clinicians and ensure smooth clinic operations. Responsibilities include coordinating records, supplying administrative support, and assisting with medication authorizations when needed.

Qualifications

• Requires strong front office skills and reliability.
• Experience with medical front office is a plus.
• Proficiency in Microsoft Office and EHR software is required.

Responsibilities

• Greet clients and set a positive office atmosphere.
• Answer and field phone calls at high volume and direct to appropriate party.
• Operate office equipment and manage mail to administrative office.
• Schedule and confirm appointments; check clients in/out.
• Assist with intake paperwork and charting; upload records.
• Coordinate medication processing and prior authorizations when needed.
• Provide basic medical support and crisis de-escalation as required.

Skills

Adaptability

Customer Service

Organization Skills

Interpersonal Skills

Decision Making

Dependability

Ethics

Productivity

Teamwork

Education

High school diploma or equivalent

Associate’s Degree preferred

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Advantage Behavioral Health seeks a dependable front desk assistant in a busy medical office in Lexington, MA. You will greet clients, manage calls, schedule appointments, and handle intake paperwork.

Proficiency in Microsoft Office and EHR systems is essential to support clinicians and ensure smooth clinic operations. Responsibilities include coordinating records, supplying administrative support, and assisting with medication authorizations when needed.