Patient Access & Front Desk Coordinator

Complete Health; Ormond Beach (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

Complete Health seeks a Front Desk Receptionist to greet patients, answer inquiries, schedule appointments, and maintain records. You will also manage patient accounts and assist with insurance processes, ensuring smooth daily operations in a medical office.

The role requires empathy, strong communication, and proficiency with EMR systems (Athena), Word, and Excel. Occasional travel to other locations may be required, with a consistent 7:30am–4:30pm schedule.

Qualifications

• MINIMUM REQUIREMENTS: Experience working in a medical office preferred.
• Must be a caring and compassionate person able to put patients at ease using excellent communication skills.
• Computer proficiency is required, and software such as EMR (Athena), Word, Excel, and other programs are strongly preferred.
• Must be able to read and write legibly.
• Must be able to follow written and verbal instructions.
• Must be flexible to travel and assist at other locations based on business needs and management direction.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Must be flexible to travel and assist at other locations based on business needs and management direction.

Skills

Multi-tasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Tools

Athena EMR

Word

Excel

Job description

Complete Health seeks a Front Desk Receptionist to greet patients, answer inquiries, schedule appointments, and maintain records. You will also manage patient accounts and assist with insurance processes, ensuring smooth daily operations in a medical office.

The role requires empathy, strong communication, and proficiency with EMR systems (Athena), Word, and Excel. Occasional travel to other locations may be required, with a consistent 7:30am–4:30pm schedule.