Patient Experience Coordinator (Medical Front Desk)

ConvenientMD LLC; Pittsfield, Northern (MA, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health coverage

Dental & vision coverage

401k match after 1 year

Tuition assistance with Purdue Global

Job summary

ConvenientMD is seeking a friendly Medical Receptionist to greet patients, handle registrations, and support billing and front-desk operations. You will partner with clinicians to ensure smooth patient flow and accurate record-keeping.

This role involves multi-tasking, strong communication, and a commitment to HIPAA compliance while delivering excellent patient service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with strong organizational skills.
• Compassionate and patient-focused.
• Technically savvy with office software.
• Strong teamwork and initiative.

Responsibilities

• Greet patients and visitors, register patients, and update records.
• Answer phones professionally and direct inquiries.
• Collect payments, insurance co-pays, and handle billing questions.
• Manage reception area and maintain daily logs.
• Coordinate with clinical team to ensure smooth patient flow.
• Navigate software systems for scheduling and EMR tasks.

Skills

Customer Service

Communication

Multitasking

HIPAA Knowledge

Microsoft Office

Detail-oriented

Team player

Education

High School Diploma or GED

Tools

Microsoft Office

EMR software

Job description

ConvenientMD is seeking a friendly Medical Receptionist to greet patients, handle registrations, and support billing and front-desk operations. You will partner with clinicians to ensure smooth patient flow and accurate record-keeping.

This role involves multi-tasking, strong communication, and a commitment to HIPAA compliance while delivering excellent patient service in a fast-paced environment.