Patient Experience Coordinator

convenientmd; Sturbridge (MA); On-site; USD 43,000 - 52,000; Full time

Job summary

ConvenientMD is seeking a Medical Receptionist to be the first face patients see in our clinics. You will greet visitors, register patients, update records, collect payments, and help ensure timely appointments while collaborating with the clinical team.

This role requires strong communication, organization, and multi-tasking. You will navigate multiple software systems, answer calls, manage reservations, and support the employer services workflow with professionalism and compassion.

Qualifications

• High School Diploma or GED required.
• Proactive and confident communicator.
• Detail‑oriented with strong organizational skills.
• Compassionate, patient focused.
• Proficient with Microsoft Office Suite.

Responsibilities

• Greet patients and visitors and register new/existing patients.
• Handle insurance and billing inquiries with clear information.
• Manage patient reservations (online and walk-in) and clinic scheduling.
• Answer and direct phone calls in a professional manner.
• Assist in maintaining a tidy, welcoming reception area and perform basic admin duties.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Team collaboration

Education

High School Diploma or GED

Tools

MS Office

Job description

ConvenientMD is seeking a Medical Receptionist to be the first face patients see in our clinics. You will greet visitors, register patients, update records, collect payments, and help ensure timely appointments while collaborating with the clinical team.

This role requires strong communication, organization, and multi-tasking. You will navigate multiple software systems, answer calls, manage reservations, and support the employer services workflow with professionalism and compassion.