Patient Experience Coordinator (Medical Front Desk)

Laent; Pasadena (CA); Hybride; USD 22 000 - 30 000; Plein temps

Résumé du poste

LA CENTA is seeking a Medical Receptionist in Pasadena to be the first point of contact for patients. You will greet visitors, answer phones, verify demographics, and help schedule appointments in a fast-paced medical office.

You will maintain patient records in the EMR, protect privacy under HIPAA, assist with insurance forms, and support coordination across departments to ensure smooth patient flow. Regularly update and file documents, manage reminders, and respond to emergencies per site

Qualifications

• High School Diploma or GED required.
• 1–2 years PBX/switchboard experience preferred.
• At least 1 year front desk or patient-facing experience in a medical setting.
• Bilingual in Spanish preferred.
• General knowledge of HIPAA and CPT codes.
• Must be able to travel between LA CENTA clinic locations as needed.
• Excellent communication skills with patients, physicians, and staff.
• Excellent organizational, interpersonal, and decision-making skills.

Responsabilités

• Greet patients and visitors in a friendly, professional manner, in person and by telephone.
• Provide assistance to patients and visitors while answering questions or directing inquiries.
• Maintain a clean, organized, welcoming reception area.
• Schedule in-office appointments, allergy testing, procedures, Radiology, Labs, and other services.
• Verify patient demographics and insurance information when scheduling.
• Maintain awareness of the duties of each department to ensure efficient routing.
• Enter and update information in the EMR system and maintain confidentiality under HIPAA.
• Handle switchboard operations, route calls, and take accurate messages.
• Support back-office staff to maintain patient flow and timely service.

Connaissances

PBX/switchboard experience

Front desk experience

Bilingual Spanish

HIPAA knowledge

Formation

High School Diploma/GED

Outils

EMR system

AdvancedMD

Description du poste

LA CENTA is seeking a Medical Receptionist in Pasadena to be the first point of contact for patients. You will greet visitors, answer phones, verify demographics, and help schedule appointments in a fast-paced medical office.

You will maintain patient records in the EMR, protect privacy under HIPAA, assist with insurance forms, and support coordination across departments to ensure smooth patient flow. Regularly update and file documents, manage reminders, and respond to emergencies per site