Medical Front Desk Specialist - Patient Experience

SOUTHERN CALIFORNIA ENT MSO LLC; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

SOUTHERN CALIFORNIA ENT MSO LLC is seeking a Medical Receptionist in Los Angeles/-Hollywood to be the welcoming first point of contact for patients. You will handle in-person and phone inquiries, manage scheduling, and maintain accurate patient records with a focus on courteous, professional service.

Responsibilities include coordinating with medical staff, verifying insurance information, and ensuring efficient patient flow while upholding HIPAA and confidentiality standards.

Qualifications

• High School Diploma or GED required.
• 1–2 years PBX/switchboard experience preferred.
• At least 1 year of front desk or patient-facing experience in a medical setting.
• Bilingual in Spanish is preferred.
• Knowledge of HIPAA and CPT codes.
• Willingness to travel between clinic locations as needed.

Responsibilities

• Greet patients and visitors in person and by telephone in a friendly, professional manner.
• Assist patients and visitors and direct inquiries to the appropriate staff.
• Maintain a clean, welcoming reception area.
• Manage scheduling, including in-office appointments and tests; verify demographics and insurance.
• Update and maintain patient records and EMR information.
• Handle switchboard operations and route calls to correct departments.
• Maintain confidentiality of patient information per HIPAA and policies.
• Support back-office staff to ensure smooth patient flow and service delivery.

Skills

PBX/switchboard experience

Front desk experience

Bilingual Spanish (preferred)

Education

High School Diploma/GED

Tools

EMR system (AdvancedMD)

Job description

SOUTHERN CALIFORNIA ENT MSO LLC is seeking a Medical Receptionist in Los Angeles/-Hollywood to be the welcoming first point of contact for patients. You will handle in-person and phone inquiries, manage scheduling, and maintain accurate patient records with a focus on courteous, professional service.

Responsibilities include coordinating with medical staff, verifying insurance information, and ensuring efficient patient flow while upholding HIPAA and confidentiality standards.