Patient Concierge & Medical Front Desk

Torrance Memorial; Torrance (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Torrance Memorial is seeking a friendly Medical Receptionist to greet patients, answer calls and schedule appointments in a fast-paced clinic setting.

Responsibilities include verifying insurances, collecting co-pays, managing registrations, and ensuring HIPAA-compliant handling of patient information, with Cerner EMR proficiency preferred. A High School Diploma or GED is required; one year of receptionist experience is ideal.

Qualifications

• At least one year experience as a receptionist in a Family Medicine setting.
• Knowledge of medical terminology.
• Electronic Medical Records proficiency, Cerner preferred.
• The ability to communicate clearly to patients and fellow staff members both verbally and in writing.

Responsibilities

• Greet all patients and visitors to ensure a friendly, welcoming and professional clinic atmosphere.
• Check In/Check Out patients
• Answering, screening, and directing high volume of phone calls to appropriate parties without error
• Scheduling appointments
• Verifying insurances
• Reviewing patient registration forms for accuracy and completeness
• Verifying insurances and requesting co-payments
• Scanning documents into patient’s electronic medical record
• Assures all patients private health information is properly shredded after it is scanned.
• Secondary duties: Answering, screening, and directing phone calls; delivering patient messages; back-up support to other departments.

Skills

Customer service

Clear communication

Phone screening

Fast-paced environment

Education

High School Diploma or GED

Tools

Cerner EMR

Job description

Torrance Memorial is seeking a friendly Medical Receptionist to greet patients, answer calls and schedule appointments in a fast-paced clinic setting.

Responsibilities include verifying insurances, collecting co-pays, managing registrations, and ensuring HIPAA-compliant handling of patient information, with Cerner EMR proficiency preferred. A High School Diploma or GED is required; one year of receptionist experience is ideal.