Medical Front Desk & Patient Experience Specialist

Laent; Los Angeles (CA); Hybride; USD 22 000 - 30 000; Plein temps

Résumé du poste

LA CENTA is seeking a Medical Receptionist to be the friendly first point of contact for patients in Los Angeles and Hollywood clinics. You will greet visitors, answer phones, verify information, and support front-desk operations with professionalism and empathy.

This role requires multitasking in a fast-paced medical office, maintaining patient records, coordinating appointments, and ensuring HIPAA compliance while delivering excellent service.

Qualifications

• High School Diploma or GED required.
• 1–2 years PBX/switchboard experience preferred.
• At least 1 year front desk or patient-facing experience in a medical setting.
• Spanish bilingual preferred.
• Knowledge of HIPAA and CPT codes helpful.

Responsabilités

• Greet patients and visitors in a friendly, professional manner.
• Answer questions and direct inquiries to the appropriate staff.
• Maintain a clean, welcoming reception area and manage patient flow.
• Verify patient demographics and insurance information during scheduling.
• Update patient records and assist with EMR data entry.
• Handle switchboard operations and route calls appropriately.
• Protect patient confidentiality and follow HIPAA policies.

Connaissances

Front desk experience

Patient interaction

Communication skills

Bilingual Spanish (preferred)

Formation

High School Diploma/GED

Outils

PBX / Switchboard

Description du poste

LA CENTA is seeking a Medical Receptionist to be the friendly first point of contact for patients in Los Angeles and Hollywood clinics. You will greet visitors, answer phones, verify information, and support front-desk operations with professionalism and empathy.

This role requires multitasking in a fast-paced medical office, maintaining patient records, coordinating appointments, and ensuring HIPAA compliance while delivering excellent service.