Bilingual Medical Receptionist (English/Spanish) - Front Desk

Los Angeles Center for Ear, Nose, Throat and Allergy; Pasadena (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Los Angeles Center for Ear, Nose, Throat and Allergy in Pasadena seeks a Medical Receptionist to greet patients and manage in-person and phone inquiries, delivering a warm, professional experience.

This role schedules appointments, verifies demographics and insurance, updates records in AdvancedMD, and directs callers to the appropriate staff while maintaining a clean, welcoming front desk. Location flexibility may be required across Pasadena, Arcadia, Glendale and Montebello.

Qualifications

• High school diploma or GED required.
• 1–2 years PBX/switchboard experience preferred.
• At least 1 year front desk or patient-facing experience in a medical setting.
• Spanish language skills preferred.
• Knowledge of HIPAA and CPT codes preferred.

Responsibilities

• Greet patients and visitors professionally in person and by telephone.
• Answer questions and direct inquiries to the appropriate department or staff.
• Maintain a clean, welcoming reception area and manage the front desk.
• Verify patient demographics and insurance information when Scheduling.
• Enter and update information in the EMR system (AdvancedMD).
• Handle switchboard operations and route calls efficiently.
• Protect patient confidentiality and adhere to HIPAA policies.

Skills

PBX experience

Front desk experience

Spanish bilingual

Communication skills

Organizational skills

Attention to detail

HIPAA knowledge

CPT knowledge

Travel between clinics

Education

High School Diploma/GED

Tools

AdvancedMD EMR

Job description

Los Angeles Center for Ear, Nose, Throat and Allergy in Pasadena seeks a Medical Receptionist to greet patients and manage in-person and phone inquiries, delivering a warm, professional experience.

This role schedules appointments, verifies demographics and insurance, updates records in AdvancedMD, and directs callers to the appropriate staff while maintaining a clean, welcoming front desk. Location flexibility may be required across Pasadena, Arcadia, Glendale and Montebello.