Medical Front Desk & Check-In Specialist

Coastal Health; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Coastal Health is seeking a friendly, professional Check-In Specialist for our Primary Care team. You will greet patients, verify demographics and insurance, collect copays, and schedule visits in a fast-paced office.

The ideal candidate has strong customer service and communication skills, can multitask, and maintain accuracy while ensuring patient confidentiality and HIPAA compliance.

Qualifications

• Previous medical office or healthcare front-desk experience preferred.
• Experience with patient registration and insurance verification preferred.
• Strong customer service and communication skills; professional and friendly demeanor.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify demographic, insurance, and contact information.
• Verify insurance eligibility and collect applicable copays, deductibles, and balances.
• Obtain and update patient registration information.
• Answer phones and assist patients with questions and requests.
• Schedule and confirm patient appointments.
• Maintain a welcoming and organized front desk/check-in area.
• Communicate effectively with providers, medical assistants, and other office staff.
• Follow HIPAA and Coastal Health policies and procedures.
• Provide excellent customer service while maintaining patient confidentiality.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Team driven attitude

Scheduling

Word Processing

Professionalism

Time management

Basic computer skills

Tools

athenahealth

Job description

Coastal Health is seeking a friendly, professional Check-In Specialist for our Primary Care team. You will greet patients, verify demographics and insurance, collect copays, and schedule visits in a fast-paced office.

The ideal candidate has strong customer service and communication skills, can multitask, and maintain accuracy while ensuring patient confidentiality and HIPAA compliance.