Patient Experience Coordinator (Medical Front Desk)

ExperCARE Health; Madison (AL); On-site; USD 19,000 - 28,000; Full time

Job summary

ExperCARE Health in Madison, AL, is hiring a Patient Engagement Coordinator (Medical Receptionist) for a full-time, on-site role. You will greet patients, verify insurance, manage calls, schedule appointments, collect payments, and help maintain a smooth clinic flow.

Strong customer service, clear communication, multitasking, and flexibility including evenings and weekends are required. CPR certification is a plus, and the ability to pass a background check is expected; knowledge of occupational

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and stay organized under pressure.
• Flexible availability, including evenings and weekends.
• CPR certification (or willingness to obtain).
• Ability to pass a background check.
• Knowledge of Occupational Medicine is a plus.

Responsibilities

• Greet patients and callers in a professional, welcoming manner.
• Complete patient registration and verify insurance information accurately.
• Answer and manage multiple phone lines with efficiency and professionalism.
• Collect payments and calculate charges correctly.
• Schedule follow-up appointments and manage patient referrals.
• Fax, scan, and manage medical records as needed.
• Keep the front office and waiting area clean, organized, and inviting.
• Support overall clinic flow and assist team members as needed.

Skills

Customer service

Communication

multitasking

Education

CPR certification

Job description

ExperCARE Health in Madison, AL, is hiring a Patient Engagement Coordinator (Medical Receptionist) for a full-time, on-site role. You will greet patients, verify insurance, manage calls, schedule appointments, collect payments, and help maintain a smooth clinic flow.

Strong customer service, clear communication, multitasking, and flexibility including evenings and weekends are required. CPR certification is a plus, and the ability to pass a background check is expected; knowledge of occupational