Patient Experience Coordinator — Front Desk (Full-Time)

ExperCare Urgent Care & Occupational Medicine; Madison (AL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Full-time benefits

Job summary

ExperCARE is seeking a reliable, customer-focused Patient Engagement Coordinator (Medical Receptionist) to join our team in Madison, AL. You will greet patients, verify insurance, manage calls, collect payments, and support clinic flow in a fast-paced environment.

The ideal candidate has strong communication and multitasking abilities, flexible availability including evenings and weekends, CPR certification or willingness to obtain it, and the ability to pass a background check.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask and stay organized under pressure.
• Flexible availability, including evenings and weekends.
• CPR certification (or willingness to obtain).
• Ability to pass a background check.
• Knowledge of Occupational Medicine is a plus.

Responsibilities

• Greet patients and callers in a professional, welcoming manner
• Complete patient registration and verify insurance information accurately
• Answer and manage multiple phone lines with efficiency and professionalism
• Collect payments and calculate charges correctly
• Schedule follow-up appointments and manage patient referrals
• Fax, scan, and manage medical records as needed
• Keep the front office and waiting area clean, organized, and inviting
• Support overall clinic flow and assist team members as needed

Skills

Customer service

Communication

Multitasking

Flexible schedule

CPR certification

Background check

Occupational Medicine knowledge

Job description

ExperCARE is seeking a reliable, customer-focused Patient Engagement Coordinator (Medical Receptionist) to join our team in Madison, AL. You will greet patients, verify insurance, manage calls, collect payments, and support clinic flow in a fast-paced environment.

The ideal candidate has strong communication and multitasking abilities, flexible availability including evenings and weekends, CPR certification or willingness to obtain it, and the ability to pass a background check.