Patient Experience Coordinator — Fast-Paced Medical Reception

ExperCare Urgent Care & Occupational Medicine; Hazel Green (AL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Full-time benefits

Job summary

ExperCARE in Alabama is seeking a Patient Engagement Coordinator (Medical Receptionist) to join our fast-paced clinic. You will greet patients, verify insurance, and manage registrations while delivering a welcoming, efficient front-desk experience.

The role is full-time, requiring strong communication, multitasking, and flexible hours including evenings and weekends. CPR certification or willingness to obtain is preferred.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask and stay organized under pressure.
• Flexible availability, including evenings and weekends.
• CPR certification (or willingness to obtain).
• Ability to pass a background check.
• Knowledge of Occupational Medicine is a plus.

Responsibilities

• Greet patients and callers in a professional, welcoming manner
• Complete patient registration and verify insurance information accurately
• Answer and manage multiple phone lines with efficiency and professionalism
• Collect payments and calculate charges correctly
• Schedule follow-up appointments and manage patient referralsFax, scan, and manage medical records as needed
• Keep the front office and waiting area clean, organized, and inviting
• Support overall clinic flow and assist team members as needed

Skills

Customer service

Communication

Multitasking

Organizational skills

Flexible hours

CPR certification

Background check

Occupational medicine knowledge

Job description

ExperCARE in Alabama is seeking a Patient Engagement Coordinator (Medical Receptionist) to join our fast-paced clinic. You will greet patients, verify insurance, and manage registrations while delivering a welcoming, efficient front-desk experience.

The role is full-time, requiring strong communication, multitasking, and flexible hours including evenings and weekends. CPR certification or willingness to obtain is preferred.