Front Desk & Patient Experience Coordinator (Medical Office)

AllCare Georgia

Wheeling (WV)

On-site

USD 24,796 - 27,552

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Sign-on bonus

Job summary

AllCare Georgia is seeking a friendly, highly organized Medical Receptionist (Front Desk Coordinator) to be the first contact in our clinics. You will ensure a welcoming check-in/out experience, support the clinical team, and manage front-office operations efficiently using digital tools.

Ideal candidates have strong customer service, experience with EHR systems, and adaptability with technology. This role offers a supportive team, modern systems, and opportunities to improve patient experiences

Qualifications

High school diploma or equivalent required.
Additional training in healthcare administration, medical assisting, or a related field preferred.
Associate degree or healthcare certification a plus.
1–2 years of experience in a front desk, customer service, or receptionist role.
Medical office or healthcare experience strongly preferred.

Responsibilities

Greet patients and visitors with warmth, professionalism, and empathy.
Create a welcoming environment from check-in through check-out.
Handle high-volume patient interactions with professionalism and composure.
Resolve patient concerns in real time through excellent communication and problem-solving.
De-escalate challenging situations while maintaining a positive patient experience.
Schedule, reschedule, and confirm patient appointments.
Coordinate provider schedules while optimizing patient access.
Scan, upload, sort, and route incoming faxes and medical records accurately.
Maintain organized electronic documentation while ensuring data integrity.
Assist patients with portal access, digital scheduling, and telehealth readiness.