Front Office Coordinator Job – Dacula GA

Sentapartners; Dacula, Northern (GA, KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability

PTO

EAP

No weekends

Job summary

SENTA Partners, a leading MSO supporting ENT and Allergy private practices, seeks a Front Office Coordinator to be the first point of contact for patients, visitors, and staff in our Georgia-based clinic.

Responsibilities include scheduling appointments, verifying patient information, handling billing inquiries, and supporting the clinical team. The role emphasizes excellent customer service, confidentiality, and smooth office operations in a no-weekends, Monday-Friday schedule.

Qualifications

• Experience in front office for a medical practice is preferred.
• Strong communication and organizational skills.
• Ability to handle confidential patient information per HIPAA.

Responsibilities

• Greet and check-in patients professionally.
• Schedule appointments and manage rescheduling/cancellations.
• Answer phone calls and direct inquiries.
• Verify patient information and demographics.
• Maintain patient records in the practice management system.
• Process patient payments and receipts.
• Coordinate communication between front office, clinical staff, and physicians.
• Ensure front office cleanliness and organization.
• Assist patients with forms and paperwork.
• Manage office supplies for front office operations.
• Address patient concerns with empathy and escalate when needed.
• Support administrative needs including data entry and correspondence.
• Adhere to HIPAA and company policies.

Skills

Customer service

Appointment scheduling

Communication

Data entry

Job description

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is tohelp people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and escalate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer:

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Clinic Hours: AAA ONLY
  • Monday-Friday
  • No Weekends

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• Cer tain US jurisdictions require S ENTA Partners to provide new employees with a reasonable estimate of the salary for th is role at the loc a tion in which the job may be performed . Th e posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience , skills, and current organizational needs .
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.