Patient Experience & Scheduling Coordinator

ENT Specialty Partners; Frisco (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

ENT Specialty Partners seeks a Front Desk Receptionist to be the first point of contact for patients, ensuring a warm, welcoming experience while handling essential administrative duties.

Responsibilities include patient check-in/out, scheduling, answering calls, processing charges, collecting payments, and maintaining organized records in a fast-paced clinic environment. On-site weekday schedule with potential after-hours as needed.

Qualifications

• High school diploma or GED required; experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

Skills

Communication

Active listening

Time management

Organized

Customer service

Education

High school diploma or GED

Tools

MS Office

Teams

Job description

ENT Specialty Partners seeks a Front Desk Receptionist to be the first point of contact for patients, ensuring a warm, welcoming experience while handling essential administrative duties.

Responsibilities include patient check-in/out, scheduling, answering calls, processing charges, collecting payments, and maintaining organized records in a fast-paced clinic environment. On-site weekday schedule with potential after-hours as needed.