Patient Experience Coordinator - Medical Admin

ivyrehab; Zion Crossroads (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

Ivy Rehab, Zion Crossroads, VA, is seeking a full-time Patient Coordinator to support clinics across physical therapy, occupational, speech, and ABA services. You will warmly greet patients, check them in, schedule, handle calls, verify insurance, and help keep the clinic running smoothly.

The role emphasizes teamwork, customer service, and administrative excellence in a rewarding environment that values growth and patient care quality.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Strong time management and multitasking in a fast-paced clinic.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable and positive attitude with fluctuating workloads.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming calls and verify insurance coverage.
• Obtain necessary authorizations and collect payments.
• Process new patients and maintain clinic operations.
• Collaborate with clinicians to ensure exceptional patient experience.

Skills

Administrative experience

Microsoft Office

Time management

Multi-tasking

Self-motivation

Adaptability

Willingness to learn

Commitment to patient care

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Ivy Rehab, Zion Crossroads, VA, is seeking a full-time Patient Coordinator to support clinics across physical therapy, occupational, speech, and ABA services. You will warmly greet patients, check them in, schedule, handle calls, verify insurance, and help keep the clinic running smoothly.

The role emphasizes teamwork, customer service, and administrative excellence in a rewarding environment that values growth and patient care quality.