Patient Experience Coordinator — Hybrid Admin Role

Boston Children’s Hospital; Boston (MA); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative to support the Otolaryngology department by delivering outstanding access, scheduling, and administrative services for pediatric and adult patients.

The role includes coordinating appointments, managing patient information, and serving as a liaison among patients, families, providers, and referring practices. The position is multi-level, with compensation tied to experience and career ladder progression.

Qualifications

• Experience in front-desk or patient-facing roles is preferred.
• Strong communication and organizational skills are required.
• Proficiency with Epic, scheduling, and MS Office is beneficial.

Responsibilities

• Schedule patient appointments and verify demographics, insurance, and referrals.
• Provide responsive service to patients, families, and providers.
• Handle daily administrative tasks and maintain records.
• Support team huddles and departmental activities to ensure smooth clinic operations.
• Escalate complex scheduling or billing issues as needed.

Skills

Customer service

Scheduling

Communication

Job description

Boston Children’s Hospital is seeking a Patient Experience Representative to support the Otolaryngology department by delivering outstanding access, scheduling, and administrative services for pediatric and adult patients.

The role includes coordinating appointments, managing patient information, and serving as a liaison among patients, families, providers, and referring practices. The position is multi-level, with compensation tied to experience and career ladder progression.