Patient Experience Coordinator - Cardiac Inpatient Unit

Boston Children's Hospital; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible schedules

Affordable health

Vision and dental insurance

Child care and student loan subsidies

Generous time off

403(b) Retirement Savings plan

Pension

Tuition and License/Certification Reim

Cell phone plan discounts

Discounted T-passes

Job summary

Boston Children’s Hospital is seeking an administrative operations assistant for the inpatient Cardiac Acute Care unit. You will coordinate services for patients and families, ensuring a positive experience and supporting departmental initiatives.

The role emphasizes customer service, scheduling, communication, and triage. Evening shift, full-time, with competitive benefits and a $2,000 sign-on bonus for eligible PERs.

Qualifications

• Prior customer service or administrative experience preferred.
• Excellent oral and written communication skills; able to show empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive and effective customer service via phone to support unit operations.
• Collaborate with referring providers and practices via phone.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.

Skills

Customer Service

Administrative Support

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children’s Hospital is seeking an administrative operations assistant for the inpatient Cardiac Acute Care unit. You will coordinate services for patients and families, ensuring a positive experience and supporting departmental initiatives.

The role emphasizes customer service, scheduling, communication, and triage. Evening shift, full-time, with competitive benefits and a $2,000 sign-on bonus for eligible PERs.