Scheduling Coordinator II — Hybrid Work, Patient-Focused Scheduling

Boston Children's Hospital; Boston (MA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Vision & dental

Student loan subsidies

Time off

403(b) plan

Pension

License reimbursement

Phone discounts

T-pass discounts

Job summary

Boston Children’s Hospital is seeking an administrative receptionist/scheduling specialist to coordinate appointments across multiple departments, register patients, and ensure accurate data entry in hospital IT systems.

The role involves HIPAA-compliant handling of demographics, insurance, and referrals, with EPIC as the core system. Hybrid work is available, with 2 days/week in Boston or Needham offices.

Qualifications

• High School Diploma / GED required.
• One (1) year healthcare admin experience.

Responsibilities

• Schedule appointments/procedures across the enterprise in multiple areas, coordinating with providers, locations, and families.
• Register and check-in patients in EPIC; greet patients in a timely manner and monitor waiting room activity.
• Collect, verify, and process patient demographics, insurance/payment and referrals for appointments; enter CPT/ICD codes for authorization.
• Screen patients for contraindications and complete screening forms; update scheduling information as needed.
• Answer, screen, and route calls following departmental guidelines; triage urgent information or services.
• Promote teamwork and exceptional care; work independently with some supervision.

Skills

Scheduling

Customer service

HIPAA

Education

High School Diploma or GED

Tools

EPIC

Job description

Boston Children’s Hospital is seeking an administrative receptionist/scheduling specialist to coordinate appointments across multiple departments, register patients, and ensure accurate data entry in hospital IT systems.

The role involves HIPAA-compliant handling of demographics, insurance, and referrals, with EPIC as the core system. Hybrid work is available, with 2 days/week in Boston or Needham offices.