Admin Patient Experience Rep- Division of Electrophysiology

Boston Children’s Hospital; Boston, Northern (MA, KY); Hybrid; USD 41,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital in Boston, MA, seeks an administrative professional for the Department of Cardiology with pathways at Level 1–3 in the Electrophysiology program. The role supports clinicians, schedules, processes insurance verification, and maintains patient records using Epic and Microsoft Office.

Hybrid, Monday–Friday, with a $2,000 sign-on bonus; opportunities to develop workflow improvements and collaborate with multidisciplinary teams to ensure smooth clinic operations.

Qualifications

• Entry-level role; no prior experience required.
• 6+ months of administrative support experience.
• 1+ year of administrative experience with scheduling and coordination.

Responsibilities

• Provide administrative support to cardiologists and program operations, including scheduling, registration, call management, meeting coordination, and daily workflow support.
• Deliver compassionate customer service to patients and families while supporting intake, documentation, insurance verification, and record preparation.
• Utilize hospital systems (Epic, Microsoft Office) to maintain patient information, process requests, and support clinic operations.
• Collaborate with team members and participate in workflow and quality improvement activities with guidance.
• Provide comprehensive administrative and operational support, independently managing scheduling, intake, triage, and care coordination tasks.
• Deliver high-quality service to patients and families, resolve routine concerns, and support complex scheduling, documentation, insurance, and referral processes.
• Utilize hospital systems to manage clinical information, process requests, and ensure accurate workflow execution.
• Collaborate with interdisciplinary teams and contribute to workflow enhancements and initiatives.
• Provide advanced administrative and operational support, serving as a resource for scheduling, patient coordination, and workflow management.
• Address complex inquiries, support escalations, and facilitate efficient care coordination.

Skills

Administrative support

Scheduling

Registration

Call management

Meeting coordination

Customer service

Insurance verification

Record preparation

Epic

Microsoft Office

Tools

Epic

Microsoft Office

Job description

Position Summary

The Department of Cardiology at Boston Children’s Hospital is committed to providing state-of-the-art care to patients and their families with congenital and acquired pediatric heart disease. The cardiac specialists in the Division of Electrophysiology (EP) identify and treat routine heart rhythm problems and complex cases that require a high level of expertise. Candidates will be evaluated and placed at Level 1, Level 2 or 3 Level based on experience, competencies, and alignment with career ladder criteria.

Key Responsibilities

Level 1— PER I

Experience: Entry Level Role – Experience Not Required Salary Range: $19.83/hr- $29.49/hr

Typical Responsibilities:

• Provide administrative support to cardiologists and program operations, including scheduling, registration, call management, meeting coordination, and daily workflow support.
• Deliver compassionate customer service to patients and families while supporting intake, documentation, insurance verification, and record preparation.
• Utilize hospital systems (e.g., Epic, Microsoft Office) to maintain accurate patient information, process requests, and support clinic operations.
• Collaborate with team members and participate in workflow and quality improvement activities with guidance.

Level 2— PER II

Experience: 6+ Mo of Experience Salary Range: $19.83/hr-$29.49/hr

Typical Responsibilities:

• Provide comprehensive administrative and operational support to cardiologists and program activities, independently managing scheduling, intake, call triage, and care coordination tasks.
• Deliver high-quality service to patients and families, resolve routine concerns, and support complex scheduling, documentation, insurance, and referral processes.
• Utilize hospital systems proficiently to manage clinical information, process requests, and ensure accurate and efficient workflow execution.
• Collaborate with interdisciplinary teams and actively contribute to workflow enhancements and quality improvement initiatives.

Level 3— Sr PER

Experience: 1+ Years of Experience Salary Range: $20.63-$31.46

• Provide advanced administrative and operational support to cardiologists and program functions, serving as a resource for scheduling, patient coordination, and workflow management.
• Ensure exceptional patient and family experience by addressing complex inquiries, supporting escalations, and facilitating efficient care coordination.
• Demonstrate expert use of hospital systems to oversee documentation accuracy, process optimization, and operational consistency.
• Partner with clinical and administrative teams to support program initiatives, workflow improvements, and team effectiveness.

Schedule

M-F. Hybrid

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).