Patient Experience Specialist - $2k Sign-On

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Dental insurance

Vision insurance

401(k) / Retirement plan

Tuition and license reimbursement

Paid time off

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative in the General Medicine unit. You will provide administrative and patient-facing support to create a positive patient experience, handling admissions, discharge support, patient flow, and multi-system coordination.

Responsibilities include greeting patients, managing calls, processing documentation, and coordinating with departments to ensure a smooth patient journey.

Qualifications

• High School Diploma or GED required.
• No healthcare experience required; basic customer service and computer skills needed.
• Strong customer service and communication skills; ability to show empathy in challenging situations.

Responsibilities

• Provide positive customer service to patients, families, visitors, and coworkers.
• Greet and direct patients, families, and visitors.
• Respond to routine questions about hospital policies and procedures.
• Manage a high volume of inbound and outbound calls.
• Provide accurate information, directions, and guidance and follow up to ensure needs are addressed.
• Provide patients with required forms and obtain signatures and documentation.
• Generate patient labels and identification bracelets.
• Prepare admission documentation and support timely admission processes.
• Notify the Charge Nurse when patients arrive.
• Process patient transfer and discharge paperwork.
• Update information boards.
• Request ambulance transportation when needed.
• Review discharge paperwork for accuracy and completeness.
• Participate in shift handoffs and team huddles to support patient flow.
• Answer, screen, and route telephone calls; triage urgent calls.
• Record and forward messages; open and distribute mail and patient records.

Skills

Customer service

Communication

Empathy

Detail orientation

Organization

Interpersonal skills

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Office

Phone systems

Scheduling software

Job description

Boston Children’s Hospital is seeking a Patient Experience Representative in the General Medicine unit. You will provide administrative and patient-facing support to create a positive patient experience, handling admissions, discharge support, patient flow, and multi-system coordination.

Responsibilities include greeting patients, managing calls, processing documentation, and coordinating with departments to ensure a smooth patient journey.