Patient Experience Coordinator I

USC; Los Angeles (CA); On-site; USD 30,307 - 46,838; Full time

Job summary

USC is seeking a detail-oriented Support Coordinator I to provide frontline patient services, scheduling, and administrative support for clinic operations in Los Angeles. You will handle data entry, verify insurance, arrange appointments, and maintain patient records with accuracy and confidentiality.

This entry-level role emphasizes strong communication, teamwork, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• High School or equivalent is required.
• Excellent phone and interpersonal skills.
• Excellent verbal and written communication.
• Detail-oriented with ability to manage multiple tasks.
• Proficient in computer and Microsoft Office.

Responsibilities

• Clerical tasks: accurate data entry and scheduling.
• Provide medical records to physician and obtain authorizations.
• Schedule evaluations, clinic appointments, labs, and consultations.
• Greet patients and serve as single point of contact.
• Communicate between patients and caregivers; maintain patient confidentiality.
• Support clinic manager with quality assurance and data collection.
• Provide phone coverage and respond to messages within 24 hours.

Skills

Phone skills

Verbal communication

Written communication

Detail oriented

Multitasking

Independent work

MS Office

Adaptability

Team player

Education

Bachelor’s Degree in related field

1 year medical office admin experience

Knowledge of medical terminology

Job description

USC is seeking a detail-oriented Support Coordinator I to provide frontline patient services, scheduling, and administrative support for clinic operations in Los Angeles. You will handle data entry, verify insurance, arrange appointments, and maintain patient records with accuracy and confidentiality.

This entry-level role emphasizes strong communication, teamwork, and the ability to manage multiple tasks in a fast-paced setting.