Patient Experience Coordinator I

Boston Children's Hospital; Brookline (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Boston Children's Hospital is seeking an Administrative Support role within the Dental Services Department. Under close supervision, you will assist with administrative operations and coordinate patient and family services to ensure a smooth patient experience.

You will gather authorizations, support scheduling, check-in/check-out, and provide empathetic customer service across diverse constituencies. Schedule includes minimum 3 shifts per month with hours M-F, 8a–6p, and a comprehensive

Qualifications

• High school education; bachelor's degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive and effective customer service that supports unit operations.
• Collaborate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.

Skills

Customer service

Communication

Empathy

Teamwork

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children's Hospital is seeking an Administrative Support role within the Dental Services Department. Under close supervision, you will assist with administrative operations and coordinate patient and family services to ensure a smooth patient experience.

You will gather authorizations, support scheduling, check-in/check-out, and provide empathetic customer service across diverse constituencies. Schedule includes minimum 3 shifts per month with hours M-F, 8a–6p, and a comprehensive