GI Patient Experience Coordinator

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible schedules

Health, vision and dental insurance

Child care subsidies

Student loan subsidies

Generous time off

403(b) Retirement Savings plan

Pension

Tuition reimbursement

License and Certification Reimburse- m

Cell phone plan discounts

T-passes discounts

Job summary

Boston Children’s Hospital is seeking an administrative support professional to improve the patient experience by coordinating services, registrations, and scheduling. Under supervision, you will assist with admissions, insurance verifications, and maintaining accurate patient information in the EHR system.

The role emphasizes strong customer service, efficiency in handling high-volume calls, and collaboration with clinical teams to ensure smooth patient care and timely processing of admissions

Qualifications

• Customer service experience in a clinical or hospital setting.
• Experience coordinating schedules and patient flow.
• Familiarity with EMR/EHR systems and hospital protocols.

Responsibilities

• Interact with patients and families to provide positive service.
• Coordinate patient registration, admissions, and discharge processes.
• Schedule appointments and manage patient flow with clinicians.
• Assist with shift handoffs and team communications.

Skills

Customer service

Scheduling

EMR/EHR familiarity

Communication

Education

High-school diploma or GED

Job description

Boston Children’s Hospital is seeking an administrative support professional to improve the patient experience by coordinating services, registrations, and scheduling. Under supervision, you will assist with admissions, insurance verifications, and maintaining accurate patient information in the EHR system.

The role emphasizes strong customer service, efficiency in handling high-volume calls, and collaboration with clinical teams to ensure smooth patient care and timely processing of admissions