Patient Experience Coordinator I

Boston Children’s Hospital; Brookline (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Boston Children’s Hospital is seeking an Administrative Support role in the Dental Services Department to enhance patient experience. You will coordinate services, greet patients, manage check-in/out, and assist with scheduling and communications.

The role emphasizes empathy, clear written and spoken communication, and collaboration with internal and external stakeholders. The position requires a high school diploma with preferred bachelor’s degree and prior customer service or admin experience.

Qualifications

• High school education required; bachelor's degree preferred.
• Prior customer service or administrative experience.
• Strong written and verbal communication with empathy.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive customer service supporting unit operations.
• Coordinate with referring providers and practices.
• Obtain required authorizations to compile schedules.
• Schedule patients and support patient encounters.
• Greet and direct patients, families, and visitors.
• Monitor daily schedule and coordinate flow with clinicians.
• Reconcile payments and prepare deposits in hospital systems.
• Triaging calls and forwarding urgent information as needed.
• Provide routine clerical support as required.

Skills

Customer service

Administrative support

Communication skills

Empathy

Teamwork

Education

High school diploma

Bachelor’s degree preferred

Tools

Hospital systems

Job description

Boston Children’s Hospital is seeking an Administrative Support role in the Dental Services Department to enhance patient experience. You will coordinate services, greet patients, manage check-in/out, and assist with scheduling and communications.

The role emphasizes empathy, clear written and spoken communication, and collaboration with internal and external stakeholders. The position requires a high school diploma with preferred bachelor’s degree and prior customer service or admin experience.