Per Diem -Patient Experience Representative I- Dental Services

Boston Children's Hospital; Brookline (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Boston Children's Hospital is seeking an Administrative Support role within the Dental Services Department. Under close supervision, you will assist with administrative operations and coordinate patient and family services to ensure a smooth patient experience.

You will gather authorizations, support scheduling, check-in/check-out, and provide empathetic customer service across diverse constituencies. Schedule includes minimum 3 shifts per month with hours M-F, 8a–6p, and a comprehensive

Qualifications

• High school education; bachelor's degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive and effective customer service that supports unit operations.
• Collaborate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.

Skills

Customer service

Communication

Empathy

Teamwork

Education

High school diploma

Bachelor's degree preferred

Job description

Position summary You will work under close supervision to provide support to the administrative operations of the Dental Services Dept and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

Patient Encounter Management

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter

Check In / Check Out

• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling

Administrative

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Minimum qualifications

Education:

• A high school level of education, bachelor's degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule: Will work a minimum of 3 shifts a month. Hours will vary, depending on business needs. (M-F, 8a-6p)

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.