Patient Experience Coordinator - Healthcare Front Desk

Ivy Rehab; DeWitt (MI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

PTO accrual

6 holidays

Online education platform

Paid parental leave (after 26 weeks)

Short- and long-term disability

Employee Assistance Program

Job summary

Ivy Health is seeking a Patient Coordinator in Dewitt, MI to join a dedicated team delivering organized clinic experiences for patients and families. This front-office role emphasizes welcoming interactions, accurate records, and smooth scheduling to support clinicians and ensure high-quality care.

With 40 hours per week and a hourly wage of $19–$20, the position offers exposure to diverse therapies and a supportive work environment focused on exceptional patient outcomes and ongoing

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with drive to exceed patient expectations.
• Adaptable and positive attitude with fluctuating workloads.
• Eagerness to learn and grow in a healthcare office environment.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Serve as the first point of contact for patients and families to ensure a welcoming clinic experience.
• Support front office tasks: patient registration, scheduling, and other administrative duties.
• Maintain accurate patient records and coordinate appointment management.
• Provide excellent customer service and effective communication with patients and the clinical team.

Skills

Admin experience

Time management

Multi-tasking

Customer service

Self-motivation

Eagerness to learn

Adaptability

Dedication to patient outcomes

Tools

Microsoft Office

Job description

Ivy Health is seeking a Patient Coordinator in Dewitt, MI to join a dedicated team delivering organized clinic experiences for patients and families. This front-office role emphasizes welcoming interactions, accurate records, and smooth scheduling to support clinicians and ensure high-quality care.

With 40 hours per week and a hourly wage of $19–$20, the position offers exposure to diverse therapies and a supportive work environment focused on exceptional patient outcomes and ongoing