Patient Experience Coordinator – Full-Time (Sign-On Bonus)

Boston Children’s Hospital; Boston (MA); Híbrido; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Boston Children’s Hospital in Boston, MA is seeking an administrative support specialist for the inpatient Cardiac Acute Care unit. You will coordinate services, provide positive customer service to patients and families, and assist with departmental initiatives to improve processes.

Shift: Full time, Monday and Friday 3pm-11:30pm. Qualifications include a high school diploma (bachelor’s preferred) and prior customer service or administrative experience; strong communication skills and empathy

Formación

• Education: high school level; bachelor’s degree preferred.
• Experience: prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing; empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsabilidades

• Provide positive and effective customer service via phone that supports unit operations.
• Coordinate scheduling of patients and support patient encounters.
• Record and forward messages; triage calls for urgent information or services.
• Provide routine clerical support as needed.

Conocimientos

Customer service

Administrative experience

Written and verbal communication

Educación

High school diploma

Bachelor’s degree preferred

Descripción del empleo

Boston Children’s Hospital in Boston, MA is seeking an administrative support specialist for the inpatient Cardiac Acute Care unit. You will coordinate services, provide positive customer service to patients and families, and assist with departmental initiatives to improve processes.

Shift: Full time, Monday and Friday 3pm-11:30pm. Qualifications include a high school diploma (bachelor’s preferred) and prior customer service or administrative experience; strong communication skills and empathy