Patient Experience Coordinator - Full-Time, Mon-Fri

Central Ohio Primary Care; Westerville (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Central Ohio Primary Care in Westerville, OH seeks a Patient Service Representative to be the first point of contact for patients. You will greet, register, verify insurance, collect copays, and schedule follow-ups, while delivering a compassionate, HIPAA-compliant experience.

You will collaborate with clinical staff, manage phone and email inquiries, and perform clerical tasks to support daily operations. This full-time role offers benefits and growth opportunities within a patient-centered

Qualifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Responsibilities

• Greet patients and complete established check-in procedures upon arrival; registration and data entry of patient information and insurance verification
• Collect copays, deductibles and/or outstanding balances
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalation inquiries when needed
• Complete clerical tasks including distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations
• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone
• Communicate regularly with clinical staff to ensure patients and office needs are met; collaborate with team to create a positive patient experience

Skills

Interpersonal skills

Verbal communication

Organizational skills

Written communication

HIPAA compliance

Teamwork

Leadership by example

EHR systems

Microsoft Office

Data entry

Education

High School diploma or GED

Tools

EHR systems

Microsoft Office

Data entry

Job description

Central Ohio Primary Care in Westerville, OH seeks a Patient Service Representative to be the first point of contact for patients. You will greet, register, verify insurance, collect copays, and schedule follow-ups, while delivering a compassionate, HIPAA-compliant experience.

You will collaborate with clinical staff, manage phone and email inquiries, and perform clerical tasks to support daily operations. This full-time role offers benefits and growth opportunities within a patient-centered