Patient Experience Specialist - Front Desk

Central Ohio Primary Care Physicians,Inc; Hilliard (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care Physicians, Inc. - Northwest Family Physicians in Hilliard, OH is seeking a Patient Service Representative to be the first point of contact for patients. You will handle check-in/registration, data entry, insurance verification, collect copays, and answer inquiries to ensure a positive visit experience.

Work schedule is full-time with options 7:30a-4:00p or 8:00a-4:30p, Monday through Friday. Knowledge of HIPAA required and strong communication skills are essential.

Qualifications

• High school diploma or GED required.
• Preferred: 1 year of administrative experience in a healthcare setting.
• Strong knowledge of HIPAA guidelines and patient privacy.

Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Skills

Interpersonal communication

Data entry

HIPAA knowledge

Microsoft Office

EHR systems

Tools

Microsoft Excel

Phone systems

Job description

Central Ohio Primary Care Physicians, Inc. - Northwest Family Physicians in Hilliard, OH is seeking a Patient Service Representative to be the first point of contact for patients. You will handle check-in/registration, data entry, insurance verification, collect copays, and answer inquiries to ensure a positive visit experience.

Work schedule is full-time with options 7:30a-4:00p or 8:00a-4:30p, Monday through Friday. Knowledge of HIPAA required and strong communication skills are essential.