Full-Time Patient Experience & Front Desk Specialist

Central Ohio Primary Care Physicians, Inc.; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Central Ohio Primary Care Physicians, Inc. in Columbus, OH is seeking a patient services representative to deliver excellent front-desk service from check-in to checkout. You will verify insurance, collect copays, and schedule follow-ups while supporting telehealth and phone inquiries.

The role requires strong communication, multitasking, and HIPAA compliance in a busy medical office; 1 year healthcare administration or related experience is preferred.

Qualifications

• High School diploma or GED required or at least six months customer service or healthcare experience.
• Preference for 1 year of administrative experience in a healthcare setting.
• Valid Driver License and reliable transportation required.

Responsibilities

• Register patients and verify insurance; collect copays and balances.
• Greet patients and complete check-in; schedule follow-ups and communicate at checkout.
• Answer calls and emails from patients and COPC departments in a timely manner.
• Coordinate data entry, filing, scanning, and general office support.
• Maintain patient confidentiality and HIPAA compliance.
• Support front desk operations and EPIC duties as needed.
• Work with clinical staff to ensure a positive patient experience.

Skills

Interpersonal skills

Verbal communication

Time management

HIPAA knowledge

Teamwork

Microsoft Office

EHR systems

Education

HS Diploma or GED

Healthcare/customer service experience

Tools

EPIC EHR

Microsoft Office

Job description

Central Ohio Primary Care Physicians, Inc. in Columbus, OH is seeking a patient services representative to deliver excellent front-desk service from check-in to checkout. You will verify insurance, collect copays, and schedule follow-ups while supporting telehealth and phone inquiries.

The role requires strong communication, multitasking, and HIPAA compliance in a busy medical office; 1 year healthcare administration or related experience is preferred.