Patient Experience Specialist - Full-Time, Benefits Eligible

Central Ohio Primary Care; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care in Columbus, OH seeks a friendly front desk administrator to ensure a positive patient experience from check-in to departure. This full-time role includes data entry, insurance verification, copay collection, and coordination with clinical staff to support a smooth visit.

You will handle calls and emails, maintain HIPAA confidentiality, and contribute to a well-organized, patient-centered office environment.

Qualifications

• High School diploma or GED required.
• 1 year of administrative experience in healthcare preferred.
• Excellent interpersonal and written communication skills.
• Strong knowledge of HIPAA guidelines.
• Ability to register patients and verify insurance.

Responsibilities

• Greet patients and complete registration including data entry and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and emails; schedule appointments as needed.
• Collaborate with clinical staff to ensure a positive patient experience.
• Maintain confidentiality and perform general clerical tasks.

Skills

Interpersonal communication

Verbal communication

Organizational skills

Multitasking

HIPAA compliance

EHR knowledge

Education

High School diploma or GED

Tools

Microsoft Office

EHR software

Job description

Central Ohio Primary Care in Columbus, OH seeks a friendly front desk administrator to ensure a positive patient experience from check-in to departure. This full-time role includes data entry, insurance verification, copay collection, and coordination with clinical staff to support a smooth visit.

You will handle calls and emails, maintain HIPAA confidentiality, and contribute to a well-organized, patient-centered office environment.