Patient Experience Coordinator - Full-Time, Benefits

Central Ohio Primary Care; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care is seeking a Front Desk Administrative Associate in Westerville, OH. This full-time role handles patient check-in, insurance verification, copay collection, scheduling, and general office support to ensure smooth visits.

You will work with clinical staff to deliver a positive patient experience, maintain confidentiality, and use EHR systems for data entry and records management. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Preferred: 1 year of administrative experience in a healthcare setting.
• Excellent interpersonal and communication abilities with patients and staff.

Responsibilities

• Ensure patients have a positive experience during their visit, in person, telehealth and/or by phone.
• Coordinate with clinical staff to meet patient and office needs and foster a positive experience.
• Greet patients and handle registration, data entry, and insurance verification.
• Collect copays, deductibles and outstanding balances.
• Answer calls and emails from patients and departments; direct or escalate as needed.
• Schedule appointments and manage clerical tasks including mail, filing, and data input.
• Maintain HIPAA confidentiality and patient privacy.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Written communication

HIPAA knowledge

EHR systems

Teamwork

Multi-tasking

Data entry

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Central Ohio Primary Care is seeking a Front Desk Administrative Associate in Westerville, OH. This full-time role handles patient check-in, insurance verification, copay collection, scheduling, and general office support to ensure smooth visits.

You will work with clinical staff to deliver a positive patient experience, maintain confidentiality, and use EHR systems for data entry and records management. Strong communication and organizational skills are essential.