Patient Experience Coordinator - Physical Therapy (Part-Time)

Central Ohio Primary Care Physicians, Inc.; Westerville, Northern (OH, KY); Hybrid; USD 21,000 - 29,000; Part time

Job summary

Central Ohio Primary Care Physicians, Inc. in Westerville, OH is seeking a Part-Time Patient Service Representative for Physical Therapy. This role supports the front desk, greets patients, verifies insurance, and handles registrations.

You will manage payments, schedule follow-ups, and communicate with clinical staff to ensure a smooth patient flow while upholding HIPAA standards and confidentiality.

Qualifications

• High School diploma or GED required, or at least six months healthcare or customer service experience.
• Preferred: 1 year administrative experience in healthcare.
• Excellent interpersonal and verbal communication skills.
• Strong organizational and written communication skills.
• Knowledge of HIPAA guidelines and patient confidentiality.

Responsibilities

• Greet patients and complete check-in procedures, including registration and insurance verification.
• Collect copays, deductibles, and outstanding balances.
• Schedule follow-up appointments and manage check-out items.
• Answer calls and emails; escalate inquiries when needed.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Interpersonal communication

Verbal communication

Organizational skills

Written communication

Time management

HIPAA knowledge

EHR systems

Microsoft Office

Education

High School diploma or GED

Healthcare or customer service experience (6 months)

Tools

EPIC

Microsoft Office

Electronic Health Record (EHR) systems

Job description

Central Ohio Primary Care Physicians, Inc. in Westerville, OH is seeking a Part-Time Patient Service Representative for Physical Therapy. This role supports the front desk, greets patients, verifies insurance, and handles registrations.

You will manage payments, schedule follow-ups, and communicate with clinical staff to ensure a smooth patient flow while upholding HIPAA standards and confidentiality.