Patient Experience Coordinator: Front Office & Scheduling

Athletico; Norton (OH); On-site; USD 20,664 - 32,373; Full time

Benefits offered by this job

Medical & Rx, Dental & Vision

HSA & FSA options

Retirement 401(k) with company match

Paid time off: 15 days PTO + holidays

Parental leave & adoption support

Employee discounts & wellness programs

EAP

Job summary

Athletico seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining compliance and supporting revenue cycle performance.

The role reports to the Clinic Manager and collaborates with clinical teams, receiving support from the Patient Experience Specialist. Full-time; on-site position with extensive benefits and opportunities for professional growth.

Qualifications

• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes and support continuous improvement initiatives.
• Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
• Support clinic engagement by organizing patient milestone celebrations and community-building activities.
• Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations.
• Organizes activities in coordination with the clinical team.
• Provide Rehab Aide cross training on front office duties.

Skills

Customer service

MS Office

Insurance verification

HIPAA compliance

EMR/EHR systems

Verbal and written communication

Education

High School Diploma or GED

Tools

Outlook

Excel

Job description

Athletico seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining compliance and supporting revenue cycle performance.

The role reports to the Clinic Manager and collaborates with clinical teams, receiving support from the Patient Experience Specialist. Full-time; on-site position with extensive benefits and opportunities for professional growth.