Patient Experience Lead: Front Desk & Billing

Athletico; Silver Spring (MD); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision

HSA/Healthcare FSA

401(k) with company match

Paid time off

Parental leave

Wellness resources

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with clinic staff and support revenue cycle performance, reporting to the Clinic Manager.

Qualified candidates have 1–2 years of customer service, healthcare administration experience, and strong MS Office skills. This is a full-time, on-site role with comprehensive benefits in a supportive team environment.

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.
• 1-2 years of customer service required.
• 1-2 years of healthcare administration preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes and support improvements.
• Coordinate communication of patient progress notes to referral sources timely and accurately.
• Support clinic engagement by organizing patient milestone celebrations with the clinical team.
• Provide Rehab Aide cross training on front office duties.

Skills

Excellent customer service

MS Office/Outlook/Excel

Insurance terminology knowledge

Payment processing experience

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Payment processing systems

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with clinic staff and support revenue cycle performance, reporting to the Clinic Manager.

Qualified candidates have 1–2 years of customer service, healthcare administration experience, and strong MS Office skills. This is a full-time, on-site role with comprehensive benefits in a supportive team environment.