Patient Experience Coordinator – Front Office (Pasadena)

Mindpath Health; Pasadena (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per年

Paid parental leave

Tuition reimbursement

Job summary

Mindpath Health is seeking a Front Office Coordinator for our Pasadena office. The role supports clinicians and patients, delivering welcoming, patient-centered service and managing front desk operations using EMR/EHR and practice management systems.

The position is full-time (40 hours/week, Monday–Friday), onsite, with responsibilities including appointment scheduling, payments, records, and inter-department communication. Competitive benefits are provided.

Qualifications

• Experience using EMR/EHR and/or practice management systems.
• High school diploma or equivalent.
• 2+ years of clerical/administrative/front office coordination experience.
• 1+ year of customer service experience, healthcare setting preferred.
• Proficiency with Microsoft Office, multiline phones, and accurate data entry.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone.
• Schedule appointments; answer, triage, and route incoming calls and messages; communicate patient needs to clinical staff promptly.
• Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms.
• Collect, verify, and update patient demographic and insurance information.
• Assist patients with understanding Mindpath Health policies, procedures, and services.
• Maintain confidentiality and privacy of patient information.

Skills

EMR/EHR proficiency

Customer service

Interpersonal skills

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Mindpath Health is seeking a Front Office Coordinator for our Pasadena office. The role supports clinicians and patients, delivering welcoming, patient-centered service and managing front desk operations using EMR/EHR and practice management systems.

The position is full-time (40 hours/week, Monday–Friday), onsite, with responsibilities including appointment scheduling, payments, records, and inter-department communication. Competitive benefits are provided.