Patient Experience Coordinator - Mental Health

Mindpath Health Medical Group; San Marcos (CA); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision coverage

Employee Assistance Program

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per年

Paid parental leave

Zusammenfassung

Mindpath Health is seeking a Front Office Coordinator in San Marcos, CA. This full-time onsite role supports clinicians and patients, delivering friendly front desk service and managing patient records in our EMR/Practice Management systems.

You will handle appointment scheduling, co-pay collection, demographics verification, and non-clinical communications while upholding privacy and a patient-centered environment. Join a collaborative team focused on accessible mental health care.

Qualifikationen

• Experience using EMR/EHR and practice management systems.
• High school diploma or equivalent.
• 2+ years clerical/administrative/front office experience.
• 1+ year customer service experience, preferably in healthcare.
• Proficiency with Microsoft Office and phone systems.

Aufgaben

• Serve as first point of contact for patients and visitors, delivering a professional experience.
• Schedule appointments, triage calls, and route messages to clinical staff.
• Collect co-pays and balances; explain paperwork and ensure patient forms are complete.
• Verify and update patient demographics and insurance information.
• Assist patients with policies, procedures, and services.
• Escalate situations as needed and support patient safety and satisfaction.
• Support clinicians by managing arrivals, scheduling changes, and admin tasks.
• Collaborate with front office, clinical teams, and leadership for operations and process improvement.
• Identify patient satisfaction concerns and contribute to resolutions.
• Maintain confidentiality of all patient information.

Kenntnisse

Interpersonal skills

Customer service

Communication

Ausbildung

High school diploma or equivalent

2+ years clerical/administrative/front office experience

1+ year customer service in healthcare

Tools

EMR/EHR systems

Practice management systems

Microsoft Office

Jobbeschreibung

Mindpath Health is seeking a Front Office Coordinator in San Marcos, CA. This full-time onsite role supports clinicians and patients, delivering friendly front desk service and managing patient records in our EMR/Practice Management systems.

You will handle appointment scheduling, co-pay collection, demographics verification, and non-clinical communications while upholding privacy and a patient-centered environment. Join a collaborative team focused on accessible mental health care.