Patient Experience Coordinator - Front Office (Onsite)

Mindpath Health; Raleigh (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per年

Paid parental leave

Tuition reimbursement

Job summary

Mindpath Health is seeking a Front Office Coordinator for our Raleigh office. This full-time, on-site role supports clinicians and patients, manages front desk and scheduling, and ensures accurate records in EMR/EHR systems.

Ideal candidates will have 2+ years of clerical experience, a high school diploma, proficiency with Microsoft Office, and a compassionate, patient-centered approach in a healthcare environment.

Qualifications

• Experience using EMR/EHR and/or practice management systems required.
• High school diploma or equivalent.
• 2+ years of recent clerical/administrative/front office coordination experience.
• 1+ year of customer service experience, healthcare preferred.
• Proficiency with Microsoft Office, multiline phones, data entry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality of PHI.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience.
• Schedule appointments and route calls/messages; communicate patient needs to clinical staff.
• Collect co-pays and balances and ensure accurate patient forms.
• Verify and update patient demographic and insurance information.
• Assist patients in understanding Mindpath Health policies and services.
• De-escalate situations to support patient safety and satisfaction.
• Support clinicians by managing arrivals, scheduling changes, and admin tasks.
• Collaborate with front office, clinical teams, and leadership to improve daily operations.

Skills

EMR/EHR experience

Customer service

Microsoft Office proficiency

Data entry

Interpersonal skills

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Multiline phone systems

Job description

Mindpath Health is seeking a Front Office Coordinator for our Raleigh office. This full-time, on-site role supports clinicians and patients, manages front desk and scheduling, and ensures accurate records in EMR/EHR systems.

Ideal candidates will have 2+ years of clerical experience, a high school diploma, proficiency with Microsoft Office, and a compassionate, patient-centered approach in a healthcare environment.