Patient Experience Coordinator: Front Office Champion

Athletico Physical Therapy; Prosper (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental & Vision

HSA & Healthcare FSA

Progyny Fertility Benefit

Life Insurance

Disability Insurance

401(k) with company match

EAP

PTO 15 days

Gym discounts

Adoption & Surrogacy Reimbursement

Job summary

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. This role reports to the Clinic Manager and collaborates with clinical teams, supported by the PES.

Ideal candidates have 1-2 years in customer service, healthcare admin, and proficiency with EMR/EHR systems, MS Office, and insurance verification. On-site role with comprehensive benefits and opportunities for growth.

Qualifications

• Education: High School Diploma or GED
• Knowledge and Technical Skills: Customer service, MS Office, Excel; insurance benefits knowledge preferred; payment processing experience preferred
• Work Experience: 1-2 years customer service; 1-2 years healthcare administration preferred

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, verify demographics and insurance eligibility to ensure data integrity.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
• Collect time-of-service payments and meet collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve complex issues and escalate as needed.
• Utilize EMR systems, dashboards, and reporting tools to track outcomes and support improvements.

Job description

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. This role reports to the Clinic Manager and collaborates with clinical teams, supported by the PES.

Ideal candidates have 1-2 years in customer service, healthcare admin, and proficiency with EMR/EHR systems, MS Office, and insurance verification. On-site role with comprehensive benefits and opportunities for growth.