Patient Experience Coordinator — Front Office

Athletico; Williamsburg (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA/FSA

Fertility Benefit

Life Insurance

Disability Insurance

Job summary

Athletico in Williamsburg, Virginia is seeking a Patient Experience Coordinator to manage accurate patient intake, financial clearance, and a seamless front-office experience. You will collaborate with clinical teams, support revenue cycle performance, and ensure data integrity through EMR usage.

The role requires strong customer service, knowledge of insurance processes, and ability to educate patients on payments and digital tools.

Qualifications

• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex issues.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
• Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
• Support clinic engagement by organizing patient milestone celebrations and community-building activities.
• Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.
• Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.
• Provide Rehab Aide cross training on front office duties.

Skills

Customer service

Communication

Data entry

Education

High School Diploma or GED

Tools

MS Office

Outlook

Excel

EMR/EHR systems

Job description

Athletico in Williamsburg, Virginia is seeking a Patient Experience Coordinator to manage accurate patient intake, financial clearance, and a seamless front-office experience. You will collaborate with clinical teams, support revenue cycle performance, and ensure data integrity through EMR usage.

The role requires strong customer service, knowledge of insurance processes, and ability to educate patients on payments and digital tools.