Patient Experience Lead: Front Desk & Scheduling

Athletico; Richmond (VA); On-site; USD 20,664 - 32,373; Part time

Benefits offered by this job

Commuter benefits

401(k) matching

Employee Assistance Program (EAP)

Job summary

Athletico is seeking a Patient Experience Coordinator to enhance the front-office experience in Richmond, Virginia. This role involves patient intake, managing financial clearance, and collaborating with clinical teams to ensure compliance and exceptional service.

The ideal candidate will have 1-2 years of customer service experience and strong organizational skills. This part-time position offers various benefits, including 401(k) matching and wellness resources.

Qualifications

• 1-2 years of customer service experience required.
• 1-2 years of healthcare administration preferred.

Responsibilities

• Deliver an exceptional front-office experience while greeting patients warmly.
• Accurately complete patient intake, registration, and insurance verification.
• Collect time-of-service payments and manage clinic scheduling workflows.
• Monitor and achieve key performance indicators for registration accuracy.
• Organize patient milestone celebrations in collaboration with the clinical team.

Skills

Customer service skills

Proficiency in MS Office

Knowledge of healthcare insurance

Education

High School Diploma or GED

Tools

Electronic medical record (EHR) systems

Scheduling platforms

Job description

Athletico is seeking a Patient Experience Coordinator to enhance the front-office experience in Richmond, Virginia. This role involves patient intake, managing financial clearance, and collaborating with clinical teams to ensure compliance and exceptional service.

The ideal candidate will have 1-2 years of customer service experience and strong organizational skills. This part-time position offers various benefits, including 401(k) matching and wellness resources.