Patient Experience Lead: Front Desk & Scheduling

Athletico; Richmond (VA); Sur place; USD 20 664 - 32 373; Temps partiel

Avantages offerts par ce poste

Commuter benefits

401(k) matching

Employee Assistance Program (EAP)

Résumé du poste

Athletico is seeking a Patient Experience Coordinator to enhance the front-office experience in Richmond, Virginia. This role involves patient intake, managing financial clearance, and collaborating with clinical teams to ensure compliance and exceptional service.

The ideal candidate will have 1-2 years of customer service experience and strong organizational skills. This part-time position offers various benefits, including 401(k) matching and wellness resources.

Qualifications

• 1-2 years of customer service experience required.
• 1-2 years of healthcare administration preferred.

Responsabilités

• Deliver an exceptional front-office experience while greeting patients warmly.
• Accurately complete patient intake, registration, and insurance verification.
• Collect time-of-service payments and manage clinic scheduling workflows.
• Monitor and achieve key performance indicators for registration accuracy.
• Organize patient milestone celebrations in collaboration with the clinical team.

Connaissances

Customer service skills

Proficiency in MS Office

Knowledge of healthcare insurance

Formation

High School Diploma or GED

Outils

Electronic medical record (EHR) systems

Scheduling platforms

Description du poste

Athletico is seeking a Patient Experience Coordinator to enhance the front-office experience in Richmond, Virginia. This role involves patient intake, managing financial clearance, and collaborating with clinical teams to ensure compliance and exceptional service.

The ideal candidate will have 1-2 years of customer service experience and strong organizational skills. This part-time position offers various benefits, including 401(k) matching and wellness resources.