Patient Experience Coordinator - Front Office

Wellstar Health System, Inc.; Douglasville (GA); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Wellstar Health System, Inc. is seeking a Front Office Specialist to deliver outstanding patient service in a fast-paced clinical setting. You will greet patients, register them at check-in, manage call flow, and schedule appointments while ensuring accurate cash handling and adherence to policy.

The role emphasizes teamwork with clinical staff, adherence to procedures, and clear communication to improve patient experience and practice efficiency.

Qualifications

• High School Diploma or GED required.
• 1-2 years administrative front office experience in a physician practice or health care setting.
• All certifications required upon hire.

Responsabilités

• Greet patients and guests; assist with check-in and check-out.
• Answer incoming calls and schedule patient appointments.
• Collect co-pays and manage cash, balancing daily at close.
• Verify insurance eligibility and process accompanying paperwork.
• Coordinate with clinical staff and providers as a team.
• Communicate promptly with patients about delays or changes.

Connaissances

Computer skills

Medical terminology

CPT ICD-9 HCPCS

Insurance filing

Verbal and written communication

English proficiency

Formation

High School Diploma / GED

Description du poste

Wellstar Health System, Inc. is seeking a Front Office Specialist to deliver outstanding patient service in a fast-paced clinical setting. You will greet patients, register them at check-in, manage call flow, and schedule appointments while ensuring accurate cash handling and adherence to policy.

The role emphasizes teamwork with clinical staff, adherence to procedures, and clear communication to improve patient experience and practice efficiency.