Patient Experience Coordinator: Front Desk & Scheduling Pro

Athletico; Bloomington (IN); On-site; USD 20,664 - 31,684; Full time

Benefits offered by this job

Medical & Rx

HSA/FSA

401(k)

Paid time off

Job summary

Athletico in Bloomington, IN is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining compliance and data integrity.

You will collaborate with clinic teams, support revenue cycle performance, and use EMR systems to track registrations and insurance verification.

The role offers a comprehensive benefits package and opportunities for cross-training and professional growth.

Qualifications

• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Greet patients and deliver an exceptional front‑office experience.
• Accurately complete patient intake and registration for data integrity.
• Educate patients on financial responsibilities and payment options.
• Collect time‑of‑service payments and meet collection targets.
• Manage clinic scheduling workflows to optimize provider availability.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues.

Skills

Customer service

MS Office

Communication

Insurance knowledge

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Job description

Athletico in Bloomington, IN is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining compliance and data integrity.

You will collaborate with clinic teams, support revenue cycle performance, and use EMR systems to track registrations and insurance verification.

The role offers a comprehensive benefits package and opportunities for cross-training and professional growth.