Patient Experience Coordinator — Front Desk & Scheduling

Athletico; Westminster (MD); On-site; USD 2,066,400 - 3,237,360; Full time

Benefits offered by this job

Medical & Rx, Dental & Vision

HSA & FSA options

6 Major Holidays off

401(k) with match

Career development

EAP

Transit & Parking pre-tax

Gym discounts

Life Insurance

Parental Leave

Fertility Benefit

Paid PTO

Adoption & Surrogacy Reimbursement

Commuter benefits

Bereavement Leave

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering an exceptional front-office experience while maintaining compliance and supporting revenue cycle performance.

Reports to Clinic Manager and collaborates with clinical teams; strong EMR proficiency and customer service are essential. Full-time, on-site role with strong benefits package and opportunities for growth.

Qualifications

• High School Diploma or GED.
• 1-2 years of customer service required.
• 1-2 years of healthcare administration preferred.
• Proficiency with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration to maintain data integrity.
• Educate patients on financial responsibilities and payment options.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows to optimize provider availability.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues.
• Utilize EMR systems and dashboards to track patient outcomes and improve processes.
• Coordinate communication of patient progress notes to referral sources.
• Support clinic engagement with patient milestone celebrations and community activities.
• Participate in ongoing cross-training to maintain front-office proficiency.
• Organize patient celebrations with the clinical team.
• Provide Rehab Aide cross-training on front-office duties.

Skills

Customer service

MS Office

Insurance verification

Data entry

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling software

Microsoft Outlook

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering an exceptional front-office experience while maintaining compliance and supporting revenue cycle performance.

Reports to Clinic Manager and collaborates with clinical teams; strong EMR proficiency and customer service are essential. Full-time, on-site role with strong benefits package and opportunities for growth.