Patient Experience Coordinator: Front Desk & Scheduling

Colorado In Motion; Vancouver, Northern (WA, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(K) with 4% match

Paid time off

Job summary

Confluent Health is seeking a Care Coordinator to greet patients, manage front desk operations, and coordinate referrals with a focus on excellent patient experience.

You will handle scheduling, insurance verification, and payments while maintaining HIPAA standards; training is provided to support EMR navigation and insurance basics. Attractive benefits, onboarding, and growth opportunities accompany competitive pay.

Qualifications

• High School Diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency: navigating scheduling software, sending emails, and using spreadsheets.
• No prior medical experience required; training provided, including EMR navigation and insurance basics.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/out, scheduling, insurance verification/authorization, and calls.
• Review and follow up on referrals; update patient records and explain next steps.
• Keep patient flow moving by confirming appointments, waiting lists, cancellations, and follow-ups.
• Collect copays and payments accurately; assist with basic payment tracking.
• Protect patient privacy and uphold HIPAA standards in all interactions and documentation.

Skills

Customer service

Phone communication

Multitasking

Organized

Phone etiquette

Detail-oriented

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Spreadsheet software

Email clients

Job description

Confluent Health is seeking a Care Coordinator to greet patients, manage front desk operations, and coordinate referrals with a focus on excellent patient experience.

You will handle scheduling, insurance verification, and payments while maintaining HIPAA standards; training is provided to support EMR navigation and insurance basics. Attractive benefits, onboarding, and growth opportunities accompany competitive pay.