Patient Experience Coordinator — Front Desk & Scheduling

MyEyeDr; Saginaw (TX); In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

MyEyeDr. is seeking a Patient Service Coordinator in Texas to deliver a personalized check-in/out experience, verify insurance options, and coordinate appointment scheduling with the care team.

Training will be provided for those new to the optical industry, enabling you to support patients in achieving their vision care goals. The role emphasizes multitasking across phones, in-person interactions, and administrative duties, with weekend/evening shifts possible.

Competenze

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Mansioni

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Conoscenze

Front desk experience

Customer service

Organizational skills

Multitasking

Communication skills

Descrizione del lavoro

MyEyeDr. is seeking a Patient Service Coordinator in Texas to deliver a personalized check-in/out experience, verify insurance options, and coordinate appointment scheduling with the care team.

Training will be provided for those new to the optical industry, enabling you to support patients in achieving their vision care goals. The role emphasizes multitasking across phones, in-person interactions, and administrative duties, with weekend/evening shifts possible.