Patient Experience Coordinator - Front Desk

MyEyeDr; Village of Massapequa Park (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Bonuses and commissions (role specific

Medical and dental coverage

Vision coverage

401K with company match

Paid time off from day one

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a personalized patient experience. Training will be provided, and you will learn about insurance options, appointment confirmations, and multi-tasking in a fast-paced eye care environment.

Role reports to the Office General Manager, with some weekend and evening shifts required. This position offers an opportunity to grow within a premier vision care company and contribute to high-quality

Qualifications

• Experience in a front desk or customer-facing role supporting administrative duties.
• Organized and able to prioritize multiple tasks under pressure while delivering best-in-class service.
• Flexible, nimble mindset with ability to wear multiple hats.
• Friendly, caring, and patient-centric with teamwork mindset.
• Excellent oral and written communication skills.
• Problem solving and responsive to patient service requests.

Responsibilities

• Provide patients a personalized check-in/out experience for a timely, seamless visit.
• Verify and educate patients on insurance options during check-in/out.
• Assist in appointment confirmations and patient outreach in collaboration with Doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, and support office staff duties.
• Cross-train to other office roles as needed (varies by office).
• Collaborate with doctors and team to ensure a seamless patient experience.

Skills

Front desk

Customer service

Multitasking

Communication

Team player

Tools

Microsoft Office

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a personalized patient experience. Training will be provided, and you will learn about insurance options, appointment confirmations, and multi-tasking in a fast-paced eye care environment.

Role reports to the Office General Manager, with some weekend and evening shifts required. This position offers an opportunity to grow within a premier vision care company and contribute to high-quality