Patient Experience Coordinator — Front Desk & Scheduling

Penn Medicine; Doylestown Township (Bucks County); On-site; USD 35,000 - 48,000; Full time

Job summary

Penn Medicine in Bucks County is seeking a personable front desk receptionist to greet patients, schedule appointments and check them in for visits. This role provides essential clerical support to keep the office running smoothly and ensures a welcoming, efficient patient experience.

You will verify insurance, collect co-pays, direct patients to paperwork, and handle basic office tasks such as routing calls and entering data into ECW.

Qualifications

• H.S. Diploma/GED required.
• Medical office experience preferred.
• Excellent communication and customer service skills.
• Ability to schedule, verify insurance and collect co-pays.

Responsibilities

• Schedule patients following scheduling criteria and allocate appropriate time between appointments.
• Greet patients at the front desk and verify insurance active status.
• Answer telephone promptly and route calls to appropriate departments.
• Handle office operations and data entry tasks such as ECW billing and demographics.
• Obtain pre-certifications for tests and route referrals when needed.

Skills

Greeting patients

Scheduling

Front desk reception

Phone etiquette

Data entry

Education

High School Diploma or GED

Tools

ECW

Navinet

Job description

Penn Medicine in Bucks County is seeking a personable front desk receptionist to greet patients, schedule appointments and check them in for visits. This role provides essential clerical support to keep the office running smoothly and ensures a welcoming, efficient patient experience.

You will verify insurance, collect co-pays, direct patients to paperwork, and handle basic office tasks such as routing calls and entering data into ECW.